Exceptional Customer Service

Why Choose RawSource?

Industries Served

Beauty & Personal Care

Supporting clients with product inquiries and logistics.

Oil And Gas

Providing technical support and logistics solutions.

Coatings & Construction

Assisting with product specifications and delivery schedules.

Textiles

Offering guidance on chemical applications and storage.

Lubricants

Ensuring optimal product performance and delivery.

Water Treatment

Providing solutions for chemical usage and compliance.

Agriculture

Assisting with product selection and application techniques.

Home Care, Institutional & Industrial Cleaning

Offering support for formulation and usage queries.

Our Process

Initial Contact

Needs Assessment

Solution Development

Ongoing Support

Feedback Integration

Benefits

Efficiency

Quick resolution of issues and concerns.

Expertise

Reliable advice from experienced professionals.

Satisfaction

High customer satisfaction rates due to personalized service.

Reliability

Consistent support and follow-through on commitments.

Technologies We Use

CRM Systems

Efficiently managing customer interactions and data.

Communication Tools

Multiple channels for seamless communication.

Feedback Platforms

Gathering and analyzing customer feedback to improve service.

Reach Out To Us

Experience unparalleled customer service with RawSource. Contact us today for expert support and personalized solutions.

Case Studies

Immediate Technical Support for a New Product Launch

Client: CosmoTech

Industry: Beauty & Personal Care

Challenge

CosmoTech was on the brink of launching a new skincare product but encountered formulation issues just days before the scheduled release. They needed immediate technical support to resolve the problem and avoid delaying the launch.

Solution

RawSource’s customer service team quickly mobilized, providing expert guidance through detailed consultations. Our chemists reviewed the formulation, identified the issue, and suggested a precise adjustment to the ingredient mix. We maintained constant communication with CosmoTech, offering real-time support and reassurance throughout the process.

Process

Immediate Response

Within hours of receiving the call, our team began a thorough analysis of the formulation.

Expert Consultation

Our chemists worked closely with CosmoTech’s R&D team to understand the problem and develop a solution.

Formulation Adjustment

Continuous Support

Provided ongoing assistance during the testing phase to ensure the issue was fully resolved.

Result

The formulation issue was resolved within 48 hours, allowing CosmoTech to proceed with the product launch as scheduled. The product received positive market feedback, and the timely resolution helped maintain their reputation for reliability and innovation.

Testimonial

RawSource’s rapid and expert support was crucial to our product launch. Their immediate and knowledgeable assistance saved us from a significant delay.

Rachel S.

Product Development Manager, CosmoTech.

Expedited Shipment for an Oil and Gas Company

Client: OilPro Inc.

Industry: Oil and Gas

Challenge

OilPro Inc. experienced an unexpected delay in receiving a critical shipment of drilling chemicals, threatening to halt their drilling operations and incur substantial downtime costs.

Solution

RawSource’s customer service team acted swiftly to identify the cause of the delay. We coordinated with logistics partners to expedite the shipment and arranged for alternative transportation to ensure timely delivery. Our team provided regular updates to OilPro Inc., keeping them informed at every step.

Process

Issue Identification

Quickly pinpointed the logistics issue causing the delay.

Coordination with Partners

Worked closely with logistics partners to expedite the shipment.

Alternative Arrangements

Secured alternative transportation to avoid further delays.

Regular Updates

Maintained constant communication with the client to provide status updates.

Result

The shipment arrived within the necessary timeframe, preventing operational downtime. OilPro Inc. avoided costly delays, and their operations continued smoothly without interruption.

Testimonial

RawSource’s responsive customer service and swift action were critical in averting a major operational delay. Their efficiency and dedication are truly commendable.

Tom M.

Supply Chain Manager, OilPro Inc.

Immediate Technical Support for a New Product Launch

Client: CosmoTech

Industry: Beauty & Personal Care

Challenge

Solution

Process

Immediate Response

Within hours of receiving the call, our team began a thorough analysis of the formulation.

Expert Consultation

Our chemists worked closely with CosmoTech’s R&D team to understand the problem and develop a solution.

Formulation Adjustment

Continuous Support

Provided ongoing assistance during the testing phase to ensure the issue was fully resolved.

Result

Testimonial

RawSource’s rapid and expert support was crucial to our product launch. Their immediate and knowledgeable assistance saved us from a significant delay.

Rachel S.

Product Development Manager, CosmoTech.

Expedited Shipment for an Oil and Gas Company

Client: OilPro Inc.

Industry: Oil and Gas

Challenge

OilPro Inc. experienced an unexpected delay in receiving a critical shipment of drilling chemicals, threatening to halt their drilling operations and incur substantial downtime costs.

Solution

Process

Issue Identification

Quickly pinpointed the logistics issue causing the delay.

Coordination with Partners

Worked closely with logistics partners to expedite the shipment.

Alternative Arrangements

Secured alternative transportation to avoid further delays.

Regular Updates

Maintained constant communication with the client to provide status updates.

Result

The shipment arrived within the necessary timeframe, preventing operational downtime. OilPro Inc. avoided costly delays, and their operations continued smoothly without interruption.

Testimonial

RawSource’s responsive customer service and swift action were critical in averting a major operational delay. Their efficiency and dedication are truly commendable.

Tom M.

Supply Chain Manager, OilPro Inc.

Frequently Asked Questions (FAQs)

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How quickly can you respond to customer inquiries?

We strive to respond to all inquiries within 24 hours, ensuring timely support.

Do you offer technical support for product applications?

Yes, our team of experts is available to provide technical guidance and support for all product applications.

How do you gather and use customer feedback?

We use various feedback platforms to collect customer input and continuously improve our services based on their suggestions.

Exceptional Customer Service

Why Choose RawSource?

Industries Served

Beauty & Personal Care​

Oil And Gas

Coatings & Construction

Textiles

Lubricants

Water Treatment

Agriculture

Home Care, Institutional & Industrial Cleaning

Our Process

Initial Contact

Needs Assessment

Solution Development

Ongoing Support

Feedback Integration

Benefits

Efficiency

Expertise

Satisfaction

Reliability

Technologies We Use

CRM Systems

Communication Tools

Feedback Platforms

Reach Out To Us

Case Studies

Immediate Technical Support for a New Product Launch

Challenge

Solution

Result

Expedited Shipment for an Oil and Gas Company

Challenge

Solution

Result

Immediate Technical Support for a New Product Launch

Challenge

Solution

Result

Expedited Shipment for an Oil and Gas Company

Challenge

Solution

Result

Frequently Asked Questions (FAQs)

Submit Your Request

Beauty & Personal Care