RawSource
Order Now
RawSource
Order Now

Exceptional Customer Service

  • Tailored Assistance
  • Professional Guidance
  • Customized Help
Contact Us
Home
/
Services
/
Exceptional Customer Service

Why Choose RawSource?

  • Dedicated account managers provide tailored assistance.
  • Quick and efficient responses to all inquiries and issues.
  • Access to industry experts for guidance and solutions.
  • Focused on understanding and addressing your specific requirements.

Industries Served

Beauty & Personal Care​

Supporting clients with product inquiries and logistics.
Read more.

Oil And Gas

Providing technical support and logistics solutions.
Read more.

Coatings & Construction

Assisting with product specifications and delivery schedules.
Read more.

Textiles

Offering guidance on chemical applications and storage.
Read more.

Lubricants

Ensuring optimal product performance and delivery.
Read more.

Water Treatment

Providing solutions for chemical usage and compliance.
Read more.

Agriculture

Assisting with product selection and application techniques.
Read more.

Home Care, Institutional & Industrial Cleaning

Offering support for formulation and usage queries.
Read more.

Our Process

Initial Contact

Needs Assessment

Solution Development

Ongoing Support

Feedback Integration

Benefits

Efficiency

Quick resolution of issues and concerns.

Expertise

Reliable advice from experienced professionals.

Satisfaction

High customer satisfaction rates due to personalized service.

Reliability

Consistent support and follow-through on commitments.

Technologies We Use

CRM Systems

Efficiently managing customer interactions and data.

Communication Tools

Multiple channels for seamless communication.

Feedback Platforms

Gathering and analyzing customer feedback to improve service.

Reach Out To Us

Experience unparalleled customer service with RawSource. Contact us today for expert support and personalized solutions.
Contact Us

Case Studies

Immediate Technical Support for a New Product Launch

Client: CosmoTech
Industry: Beauty & Personal Care

Challenge

CosmoTech was on the brink of launching a new skincare product but encountered formulation issues just days before the scheduled release. They needed immediate technical support to resolve the problem and avoid delaying the launch.

Solution

RawSource’s customer service team quickly mobilized, providing expert guidance through detailed consultations. Our chemists reviewed the formulation, identified the issue, and suggested a precise adjustment to the ingredient mix. We maintained constant communication with CosmoTech, offering real-time support and reassurance throughout the process.
Process
Immediate Response
Within hours of receiving the call, our team began a thorough analysis of the formulation.
Expert Consultation
Our chemists worked closely with CosmoTech’s R&D team to understand the problem and develop a solution.
Formulation Adjustment
We recommended specific changes to the ingredient proportions, which were implemented in small test batches.
Continuous Support
Provided ongoing assistance during the testing phase to ensure the issue was fully resolved.

Result

The formulation issue was resolved within 48 hours, allowing CosmoTech to proceed with the product launch as scheduled. The product received positive market feedback, and the timely resolution helped maintain their reputation for reliability and innovation.
Testimonial
RawSource’s rapid and expert support was crucial to our product launch. Their immediate and knowledgeable assistance saved us from a significant delay.
Rachel S.
Product Development Manager, CosmoTech.

Expedited Shipment for an Oil and Gas Company

Client: OilPro Inc.
Industry: Oil and Gas

Challenge

OilPro Inc. experienced an unexpected delay in receiving a critical shipment of drilling chemicals, threatening to halt their drilling operations and incur substantial downtime costs.

Solution

RawSource’s customer service team acted swiftly to identify the cause of the delay. We coordinated with logistics partners to expedite the shipment and arranged for alternative transportation to ensure timely delivery. Our team provided regular updates to OilPro Inc., keeping them informed at every step.
Process
Issue Identification
Quickly pinpointed the logistics issue causing the delay.
Coordination with Partners
Worked closely with logistics partners to expedite the shipment.
Alternative Arrangements
Secured alternative transportation to avoid further delays.
Regular Updates
Maintained constant communication with the client to provide status updates.

Result

The shipment arrived within the necessary timeframe, preventing operational downtime. OilPro Inc. avoided costly delays, and their operations continued smoothly without interruption.
Testimonial
RawSource’s responsive customer service and swift action were critical in averting a major operational delay. Their efficiency and dedication are truly commendable.
Tom M.
Supply Chain Manager, OilPro Inc.

Immediate Technical Support for a New Product Launch

Client: CosmoTech
Industry: Beauty & Personal Care

Challenge

CosmoTech was on the brink of launching a new skincare product but encountered formulation issues just days before the scheduled release. They needed immediate technical support to resolve the problem and avoid delaying the launch.

Solution

RawSource’s customer service team quickly mobilized, providing expert guidance through detailed consultations. Our chemists reviewed the formulation, identified the issue, and suggested a precise adjustment to the ingredient mix. We maintained constant communication with CosmoTech, offering real-time support and reassurance throughout the process.
Process
Immediate Response
Within hours of receiving the call, our team began a thorough analysis of the formulation.
Expert Consultation
Our chemists worked closely with CosmoTech’s R&D team to understand the problem and develop a solution.
Formulation Adjustment
We recommended specific changes to the ingredient proportions, which were implemented in small test batches.
Continuous Support
Provided ongoing assistance during the testing phase to ensure the issue was fully resolved.

Result

The formulation issue was resolved within 48 hours, allowing CosmoTech to proceed with the product launch as scheduled. The product received positive market feedback, and the timely resolution helped maintain their reputation for reliability and innovation.
Testimonial
RawSource’s rapid and expert support was crucial to our product launch. Their immediate and knowledgeable assistance saved us from a significant delay.
Rachel S.
Product Development Manager, CosmoTech.

Expedited Shipment for an Oil and Gas Company

Client: OilPro Inc.
Industry: Oil and Gas

Challenge

OilPro Inc. experienced an unexpected delay in receiving a critical shipment of drilling chemicals, threatening to halt their drilling operations and incur substantial downtime costs.

Solution

RawSource’s customer service team acted swiftly to identify the cause of the delay. We coordinated with logistics partners to expedite the shipment and arranged for alternative transportation to ensure timely delivery. Our team provided regular updates to OilPro Inc., keeping them informed at every step.
Process
Issue Identification
Quickly pinpointed the logistics issue causing the delay.
Coordination with Partners
Worked closely with logistics partners to expedite the shipment.
Alternative Arrangements
Secured alternative transportation to avoid further delays.
Regular Updates
Maintained constant communication with the client to provide status updates.

Result

The shipment arrived within the necessary timeframe, preventing operational downtime. OilPro Inc. avoided costly delays, and their operations continued smoothly without interruption.
Testimonial
RawSource’s responsive customer service and swift action were critical in averting a major operational delay. Their efficiency and dedication are truly commendable.
Tom M.
Supply Chain Manager, OilPro Inc.

Frequently Asked Questions (FAQs)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
We strive to respond to all inquiries within 24 hours, ensuring timely support.
Yes, our team of experts is available to provide technical guidance and support for all product applications.
We use various feedback platforms to collect customer input and continuously improve our services based on their suggestions.
Order Now
Call
WhatsApp
Chat
Questions or looking for a quote?

Feel free to contact us. Click ‘Contact us’ to fill out the form, and we will get in touch with you as soon as possible.

Contact Us
WhatsappWeixin
logo

RawSource is your trusted partner, offering excellent service with punctuality, reliable raw material supply, and the best prices.

Resources
Legal
Industries
Services
More about RawSource
Connect with us
WhatsappWeixin

Submit Your Request

Our team will get back to you