Privacy Policy

Our Commitment to Your Privacy

By accessing the Site or submitting any form of personal information to RawSource, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described herein, please discontinue use of the Site and refrain from submitting personal information to us.

This Privacy Policy applies to all users of the Site globally, including visitors, prospective customers, existing customers, suppliers, and partners. RawSource operates as a business-to-business (B2B) chemical supply company; accordingly, the personal data we process is predominantly professional or commercial in nature.

Data Controller Information

The entity responsible for processing your personal data under this Privacy Policy is:

For privacy-related inquiries, data subject requests, or concerns, please contact us at the email address above with the subject line “Privacy Request.”

Information We Collect

We collect personal information in several ways: directly from you when you provide it voluntarily, automatically when you use our Site, and in some cases from third-party sources. The categories of information we collect include:

2.1 Information You Provide Directly

Contact and Identity Information — When you submit a quote request, contact form, product inquiry, or datasheet request through our Site, you may provide: your full name, job title, company name, business email address, business phone number, and the nature of your inquiry or product interest. This information is collected through our various web forms.

Business and Commercial Information — In the course of processing your inquiry or providing our services, we may also collect information about your business, including your industry sector, approximate purchase volumes, intended application of products, and any technical or formulation specifications you share with us. This information is used to respond to your inquiry accurately and to assess whether we can fulfill your requirements.

Communications — Any emails, messages, or other communications you send to us, including inquiries submitted via the Site, WhatsApp, social media, or direct email, are retained by us and may contain personal information. We retain these communications for business purposes and to maintain a record of our interactions.

Account Information — If RawSource creates a customer or supplier account for you as part of a commercial relationship, we may collect additional information including billing address, shipping address, payment method details (handled through secure third-party processors), purchase history, and account preferences.

2.2 Information Collected Automatically

Log and Usage Data — Our servers automatically record information including your IP address, browser type and version, operating system, device type, referral URL, pages viewed on our Site, time and date of visit, and duration of your session.

Cookies and Tracking Technologies — We use cookies and similar tracking technologies (including pixels and local storage) to enable Site functionality, remember your preferences, analyze traffic patterns, and measure the effectiveness of our marketing activities. A full description is provided in Section 7 of this Policy.

Analytics Data — We use Google Analytics (and may use other analytics platforms) to understand how visitors interact with our Site. This data is aggregated and used to improve Site performance and user experience.

Marketing and Advertising Pixels — We may use tracking pixels from advertising platforms (including Google Tag Manager / Google Ads) to measure the effectiveness of digital advertising campaigns and to enable remarketing to prior Site visitors.

Business Visitor Analytics (Reverse-IP and Session Analytics) — Because we operate on a business-to-business basis, we use analytics that help us understand which organizations engage with our Site. This includes reverse-IP lookup — which matches a visitor’s network address to the company or organization associated with it — and session-analytics tools such as Microsoft Clarity, which record aggregated, de-identified information about how pages are used (for example, clicks, scrolling, and navigation) to improve the Site and to inform our sales and account teams. We may also use B2B visitor-identification and retargeting services. These technologies serve our legitimate business interests in B2B marketing, sales, and Site improvement and identify the organization or network associated with a visit rather than you as an individual; where a service may identify an individual professional contact, we use it only for B2B purposes and in accordance with applicable law. The underlying IP address is discarded after the associated organization and page activity are recorded.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Business contact data from professional networking platforms (e.g., LinkedIn) where you have publicly made information available or where the platform’s terms permit commercial outreach
• Industry directories or trade database providers
• Referrals from existing customers or partners
• CRM and marketing software platforms that aggregate publicly available business contact information

Where we receive information from third parties, we ensure, to the best of our ability, that such sources operate in compliance with applicable data protection laws and that we have a legitimate basis to process the data received.

Legal Basis for Processing

For visitors located in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring a lawful basis for data processing under the GDPR or equivalent legislation, we process personal data on the following legal bases:

Legitimate Interests (Article 6(1)(f) GDPR) — The predominant basis for our processing is legitimate interests. As a B2B company, we have a legitimate interest in: responding to business inquiries, maintaining records of commercial relationships, marketing our services to businesses likely to have a need for them, and operating our website securely and efficiently.

Performance of a Contract (Article 6(1)(b) GDPR) — Where you enter into a commercial relationship with RawSource — including placing an order, agreeing to terms, or engaging our services — we process personal data to the extent necessary to perform that contract.

Compliance with Legal Obligations (Article 6(1)(c) GDPR) — We may process personal data where required to comply with applicable laws, including tax, customs, export control, or financial recordkeeping obligations.

Consent (Article 6(1)(a) GDPR) — Where we rely on consent — for example, for email marketing communications to EEA residents — we will obtain explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

How We Use Your Information

We use the personal information we collect for the following purposes:

Responding to Inquiries and Providing Services — The primary use of information submitted through our contact forms, quote request forms, and datasheet request forms is to respond to your inquiry, provide pricing, share product documentation, and engage in commercial discussions.

Processing Commercial Transactions — Where a commercial relationship exists, we use your personal and business information to process orders, coordinate logistics, issue invoices, manage payments, and fulfill our contractual obligations.

Marketing Communications — With your consent (where required by law) or on the basis of legitimate interests (for B2B contacts), we may send you information about our products, services, market updates, and promotional content. All marketing communications include a clear option to unsubscribe or opt out. We do not sell personal information to third parties for their own marketing purposes.

Site Analytics and Improvement — We use automatically collected data to analyze how visitors use our Site, identify areas for improvement, troubleshoot technical issues, and optimize content and layout.

Security and Fraud Prevention — We monitor Site usage and network activity to detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.

Regulatory and Legal Compliance — We may process personal information to comply with applicable laws and regulations, including export control laws (TSCA, EAR, ITAR where applicable), customs recordkeeping requirements, tax obligations, and anti-money-laundering regulations applicable to chemical distribution.

Information Sharing and Disclosure

RawSource does not sell, rent, or trade your personal information to third parties for their own commercial benefit. We share personal information only in the circumstances described below.

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These parties access personal data only to the extent necessary to perform their functions and are contractually required to protect the data and use it only as directed. Categories of service providers include:

• Logistics and Freight Partners — To coordinate shipping and delivery of chemical products
• Payment Processors — To securely handle billing and payment transactions (we do not store full payment card data)
• CRM and Marketing Platforms — To manage customer relationships and marketing communications
• IT and Cloud Infrastructure Providers — To host our website, email systems, and operational software
• Analytics Providers — Including Google Analytics, for Site traffic analysis
• Legal and Compliance Advisors — To support our regulatory obligations

5.2 Corporate Transactions

In the event of a merger, acquisition, asset sale, restructuring, or other corporate transaction, personal information held by RawSource may be transferred to the successor entity. We will notify affected parties of any such transfer to the extent required by law.

5.3 Legal Requirements and Law Enforcement

We may disclose personal information when required to do so by law, court order, subpoena, or other legal process. We may also disclose information when we believe in good faith that disclosure is necessary to: protect the rights, property, or safety of RawSource, our customers, or the public; investigate potential violations of our Terms of Use; or comply with government agency requests.

5.4 Export Control and Regulatory Disclosure

As a chemical distributor, RawSource may be required to verify end-user information and provide it to government agencies in connection with export control compliance obligations. We may share limited transactional and end-user information with relevant government authorities (including the US Bureau of Industry and Security) where required by the Export Administration Regulations (EAR) or equivalent laws.

International Data Transfers

RawSource is headquartered in the United States. If you access our Site or submit information from outside the United States, your data will be transferred to and processed in the United States, which may not provide the same level of data protection as your home jurisdiction.

For users in the EEA or United Kingdom, transfers of personal data to the United States are made on the basis of: Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions where applicable, or other lawful transfer mechanisms. If you have questions about the specific mechanism used for data transfers, please contact us at solutions@rawsource.com.

Cookies and Tracking Technologies

7.1 What Cookies We Use

Strictly Necessary Cookies — These cookies are essential for the Site to function properly. They enable core features such as page navigation, form submission, and security. These cookies cannot be disabled without significantly impairing Site functionality.

Analytics and Performance Cookies — These cookies collect information about how visitors use our Site, including which pages are visited most frequently, where visitors come from, and how long they spend on the Site. Analytics cookies include those set by Google Analytics (with anonymized IP addresses where applicable).

Marketing and Tracking Cookies — We may use tracking cookies from Google Tag Manager and potentially other advertising platforms to measure the effectiveness of our digital marketing campaigns and to enable retargeting. These cookies do not contain personally identifiable information.

Functional Cookies — These cookies allow the Site to remember your preferences (such as language or region) and provide enhanced, more personalized features.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to: view and delete cookies, block future cookies from specific sites, and disable cookies entirely. Note that disabling certain cookies may limit your ability to use some features of our Site.

You may also opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on. For users in the EEA or UK, we will display a cookie consent banner upon your first visit to the Site and will not set non-essential cookies without your consent.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention procedures.

Data Security

RawSource implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using TLS/SSL protocols
• Secure hosting infrastructure with access controls and monitoring
• Internal access controls limiting personal data access to employees with a need to know
• Regular review of security practices and vendor security assessments
• Employee training on data protection and privacy obligations

Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach affecting your personal information, we will notify affected parties and relevant authorities as required by applicable law.

Your Privacy Rights

Depending on your location, you may have the following rights with respect to your personal information:

10.1 Rights Under GDPR (EEA and UK Residents)

• Right of Access — You have the right to request a copy of the personal data we hold about you.
• Right to Rectification — You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”) — You have the right to request deletion of your personal data, subject to our legal retention obligations and legitimate interests.
• Right to Restrict Processing — You have the right to request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability — Where processing is based on consent or contract, you have the right to receive your data in a structured, machine-readable format.
• Right to Object — You have the right to object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint — You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

10.2 Rights Under California Law (CCPA/CPRA)

• Right to Know — The right to know what personal information we have collected, used, disclosed, or sold about you.
• Right to Delete — The right to request deletion of personal information we have collected, subject to exceptions.
• Right to Correct — The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing — RawSource does not sell personal information as defined under CCPA. We do not share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination — You will not be discriminated against for exercising your CCPA rights.

To submit a CCPA request, contact us at solutions@rawsource.com with the subject line “California Privacy Request.” We will respond within 45 days.

10.3 How to Exercise Your Rights

We will respond within the timeframe required by applicable law (generally 30 days for GDPR requests, 45 days for CCPA requests). Some requests may be subject to legal exceptions — for example, where retention is required by law or where deletion would impair our ability to fulfill legal obligations.

Children’s Privacy

Our Site and services are directed exclusively at businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete that information promptly. If you believe we have collected information from a minor, please contact us at solutions@rawsource.com.

Third-Party Websites and Links

Our Site may contain links to third-party websites, including supplier pages, industry resources, social media platforms, and logistics partners. RawSource is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our Site.

Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Our Site does not currently respond to Do Not Track signals. We rely on cookie consent mechanisms (where applicable) and the choices described in Section 7 of this Policy to manage tracking preferences.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will update the “Last Updated” date at the top of this Policy and, where required by law, notify affected users via email or a prominent notice on our Site.

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after the posting of changes constitutes your acceptance of the updated Policy.

Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or our data protection practices, please contact:

We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to contact your local data protection authority (for EEA/UK residents) or the relevant state attorney general’s office (for US residents).